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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lindell Winn

September 27, 2024

5  out of  5
rating by Lindell Winn
"Your agent Angel has been busy with me and trying to get my coverage done. I am very grateful for the assistance she provided. Always professional and enthusiastic. Thank you for all your help."
We responded:
"Lindell, we pride ourselves on being customer oriented and we appreciate your business. I'll pass along your review to Angel White. Thank you! Stepphone Mack"
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keith stewart

September 25, 2024

5  out of  5
rating by keith stewart
"I had a fantastic experience with Mr. Stepphone Mack at State Farm Insurance. His professionalism and attention to detail made the process seamless. He took the time to explain all my options clearly, ensuring I found the best coverage for my needs. Mr. Mack’s exceptional customer service and genuine care for his clients truly set him apart. Highly recommend!"
We responded:
"Keith, We appreciate your feedback. Our goal to do right by all of our customers. Thank you for your business! Stepphone"
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Ryan Band

August 30, 2024

5  out of  5
rating by Ryan Band
"I have had the pleasure of working with Stepphone Mack and cannot recommend him highly enough. His knowledge of the insurance industry is impressive, and he is able to guide clients through the complexities with ease. What sets him apart is his genuine care for his clients; he takes the time to understand your needs and offer personalized solutions that truly fit."
We responded:
"Ryan, thank you so much. Our goal is to assure we offer the best coverage possible at the lowest rate possible. "
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Lorita Cranmer

June 13, 2024

5  out of  5
rating by Lorita Cranmer
"Great prices and extra special people."
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Mrs Wee

May 31, 2024

5  out of  5
rating by Mrs Wee
"Excellent client experience with Mr. Mack! I am a new client to State Farm and I love that he thoroughly read over my auto and home policies, from my previous insurance carrier, and identified all the hidden fees and shortfalls in coverage. Not only did I get more coverage across the board, he saved me quite a bit of money. Great service!"
We responded:
"Mrs. Wee, Sometimes we to play above the X's and O's and really provide insights on how to save money. It was a pleasure working with you!"
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Anthony Wilson

May 30, 2024

5  out of  5
rating by Anthony Wilson
"Stepphone and his staff has done an excellent job of keeping updated and informed of any State Farm policies and claims. I really like how quick he and his respond to my questions."
We responded:
"Mr. Wilson, Your feedback is very important to helping us get better with Customer Service. Thank you for being one of our most loyal customers. Stepphone"
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Kelvin Hoosier

May 30, 2024

5  out of  5
rating by Kelvin Hoosier
"I appreciate the conversation Stepphone and I had he has concern for his customers and cares big ups to Stepphone and his team for reaching out to the policy holders thanks State Farm"
We responded:
"Kelvin, We value your feedback as it helps us to simply get better. All the best!"
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Phyllis Bert

May 17, 2024

5  out of  5
rating by Phyllis Bert
"In the aftermath of a recent tornado that devastated our home, Stepphone Mack, our State Farm agent, provided exemplary service that exceeded all our expectations. Despite the chaos, he showed up at our house the very next day, offering both reassurance and guidance through the claims process. Stepphone's proactive approach made our overwhelming situation feel manageable. His genuine compassion and support throughout have been helpful during this challenging time. We are grateful for his professionalism and dedication, and we recommend Stepphone Mack to anyone in need of an insurance agent who truly cares about their clients' well-being."
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Jessica Simpson

March 8, 2024

1  out of  5
rating by Jessica Simpson
"While cancelling my father’s insurance as he is now disabled, Mr. Mack tried to sell insurance to me in that moment. “What can I do to get you to move your converge here?” Wholly inappropriate considering the gravity of the call. -Uncouth and uncaring"
We responded:
"Jessica, Thank you for the feedback. I appreciate you spending your time to offer this invaluable information. I take full responsibility for my inappropriate response to your request. As requested, we have cancelled your father's insurance. If you should have any additional concerns, feel free to contact us at 502-213-8002. Wishing you and your dad nothing but the best! Kind Regards. Stepphone Mack"
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Stephen Hughes

March 12, 2023

5  out of  5
rating by Stephen Hughes
"Very friendly and helpful."
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Ryan Holly

February 22, 2023

5  out of  5
rating by Ryan Holly
"This is the best I've ever been treated as a customer paying for insurance for my home and from my auto Angel and her coworkers are impeccable professional kind compassionate empathetic and all that it takes to assure a customer that has no knowledge of insurance of knowledge that they might be investing thank you so very much for everything God bless your whole team."
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telisia sears

December 30, 2022

5  out of  5
rating by telisia sears
"This office staff is very friendly & resourceful. If you are looking for a quote accompanied by great customer service, I recommend this office."
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Dexter Horne

September 1, 2022

5  out of  5
rating by Dexter Horne
"Stepphone walked me through both the specifications of my previous insurance plan and my new one, helping me understand my options. He was warm, detailed, and extremely professional. Most of all, he helped me save money so I'm happy!"
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Art Mullins

June 4, 2022

5  out of  5
rating by Art Mullins
"I would like to thank Mr. Stepphone Mack and his associates. Mr. Mack and his team lowered my rates on my primary residence, my rental property and my auto. Anything I have needed emailed, faxed, or delivered to me or any business has always been done in a timely fashion. If any of my family, friends, and associates need any insurance coverage or information. I'm recommending Mr. Mack and his associates!"
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Drew Griggs

February 17, 2022

5  out of  5
rating by Drew Griggs
"Great StateFarm agent! Thanks for the help on understanding my bill!"
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David Jackel

January 11, 2022

5  out of  5
rating by David Jackel
"I was approached by an insurance agent, Angel White, who works with Stepphone Mack’s State Farm Agency, to get an auto insurance quote. I was confident that State Farm could not save me any money. To my surprise, State Farm was able to save my 1000s of dollars in premiums! Stepphone Mack and is staff are overly friendly, professional, and knowledgeable. I was able to obtain great coverage and a substantial savings. I highly recommend State Farm and Stepphone Mack for your insurance needs."
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Gary Graham

December 21, 2021

5  out of  5
rating by Gary Graham
"First, we were welcomed by a friendly, helpful office staff that really set the tone for our first visit. Stepphone joined us shortly and after some casual, "get to know you", conversation, we were down to business. We had several items to discuss, and in short order he guided us through them. Very professional, knowledgeable, and helpful. And, a big plus for us, he has a great personality - very easy to talk to. Highly recommend!"